PHP
Partial Hospitalization Program
Structured, full-day treatment with the flexibility of returning home each evening. Our highest level of outpatient care.
Check coverageNew Hope Healthcare · Knoxville
Accepting Cigna Insurance
We’ll verify your insurance coverage and find a plan that works best for you.
- In-network options with Cigna plans
- PHP, IOP, and outpatient tracks for teens & adults
- Dual diagnosis — addiction + mental health under one roof
- Same-day admissions · HIPAA-compliant
Free verificationSame-day response
Check your coverage
Confidential · No obligation · Knoxville admissions
Accepting CignaIn-network outpatient careSame-day admissions availableRated Excellent on GoogleJoint Commission Standards of CareHIPAA-compliant verificationAccepting CignaIn-network outpatient careSame-day admissions availableRated Excellent on GoogleJoint Commission Standards of CareHIPAA-compliant verification
How can we help with your Cigna coverage?
Start with a free benefits check, explore treatment paths, or speak with admissions — everything on this page is built for Cigna members and families in Knoxville.
Start your road to recovery!
At Newhope Healthcare Institute, we offer a variety of treatment options. We are fully equipped to handle the most complex cases, as well as those who may feel they need more time to heal before transitioning back into their daily lives. Our number one goal is to help you transition back into your daily lives with dignity and hope for the future.
- Licensed counselors, therapists, and psychiatric providers
- Small client-to-staff ratios and individualized treatment plans
- Family involvement and aftercare planning built into every program
- HIPAA-compliant admissions — free insurance verification
- Admissions
- 24/7
- Admissions
- Levels of care
- PHP · IOP · OP
- Levels of care
- Clinical focus
- Dual Dx
- Clinical focus
Levels of Care
Cigna-friendly outpatient programs
PHP, IOP, outpatient, and virtual IOP — structured care that fits work, school, and family life while we help maximize your Cigna benefits.
IOP
Intensive Outpatient Program
Focused therapy several days a week, designed to fit around work, school, and family life while care stays consistent.
Check coverageOP
Outpatient Rehab Program
Ongoing weekly support for maintaining momentum in recovery with the greatest scheduling flexibility.
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Virtual IOP
The same evidence-based intensive outpatient care, delivered securely from home anywhere in Tennessee.
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What We Treat
Conditions we treat with Cigna coverage
Licensed, trauma-informed care for the conditions that make daily life feel unmanageable.
Mental Health Treatment
- AnxietyPersistent worry, panic, and social anxiety
- DepressionMajor depressive and mood disorders
- Bipolar DisorderMood stabilization and ongoing support
- PTSD & TraumaTrauma-informed, evidence-based therapy
- Personality DisordersIncluding borderline personality disorder
- OCDObsessive-compulsive patterns and behaviors
Our Facility
Tour our Knoxville center — Cigna members welcome
A safe, comfortable environment for recovery. Explore the spaces where treatment, connection, and rest happen.
Full facility tour
Main Campus
Front entrance of New Hope Healthcare Institute in Knoxville
Who We Serve
Adults, teens, and families using Cigna
Adults
Individualized treatment plans for adults at every stage of recovery.
Teens
Age-appropriate care for adolescents, with families involved every step.
Families
Family therapy and support programs that heal relationships together.
Veterans
Trauma-informed care that understands the experience of service.
Faith-Based Support
Optional faith-integrated tracks for those who want them.
LGBTQ+ Clients
Affirming, inclusive care in a safe and respectful environment.
Admissions
Starting with Cigna is simpler than you think
From your first call to your first day of treatment, our admissions team verifies Cigna benefits and guides you through every step — confidential, no obligation.
In-network and out-of-network options — we verify Cigna at no cost
View all plans
Meet Our CEO
Led by People Who Believe in Recovery
Everyone who walks through our doors deserves to be met with dignity, expertise, and hope. We built New Hope to be the place we'd want for our own families — real clinical care, delivered by people who genuinely believe recovery is possible.
Buddy Clay
Founder & CEO, New Hope Healthcare Institute
Meet Our Clinical Leadership
View all team members →
Kalie Caddell
Lead Therapist
Master's-level clinician with over six years of experience in mental health and substance use treatment.
Barry Ausmus
Clinical Therapist
Master's-level clinician with experience in substance use treatment and youth residential care.
Karla Carroll
Psychiatric Mental Health Nurse Practitioner
Provides psychiatric evaluation and medication management for adults and adolescents.
Client Stories
Recovery stories from Knoxville Cigna members & families
Rated Excellent on Google
“I was treated with respect and dignity from my very first phone call. The team here genuinely cares — this place gave me my life back.”
Brittany A.
Google Review
“This place really helped me and my relatives. Thank you to everyone at New Hope for the support and structure when we needed it most.”
James R.
Google Review
“They go above and beyond for their clients. From admissions to aftercare, every step felt personal and genuinely supportive.”
Tia M.
Google Review
Verify your Cigna coverage today
The right treatment can put your life back on track. At Newhope, we offer programs and treatment options to help with addiction. We'll work with you one-on-one to address the underlying issues that lead to addiction, including anxiety, depression, past trauma, or other causes. Our licensed counselors use professional tools and proven methods to find the source of your addiction so you can regain control of your life.
- Free Cigna benefits check — no obligation
- Same-day admissions often available
- Available 24 hours a day, 7 days a week
Free verificationSame-day response
Check your coverage
Confidential · No obligation · Knoxville admissions