Insurance & Admissions
Insurance plans we accept
We work with most major commercial, employer, and military plans. Verify your benefits at no cost before starting treatment.
Carrier pages
Select Your Insurance Plan
Find plan-specific information for outpatient addiction and mental health coverage at New Hope.
Coverage
Understanding your benefits
Our admissions team verifies benefits directly with your insurer and walks you through deductibles, authorizations, and next steps for outpatient addiction and mental health care.
Not sure if you're covered?
Our admissions team verifies benefits directly with your insurer and walks you through next steps — free and confidential.
Insurance guides
Understand Your Coverage
Plain-language guides to how insurance works for detox, inpatient, PHP, IOP, and mental health treatment — plus paying for rehab without insurance.
Related care
Programs after you verify coverage
Once benefits are clear, explore addiction treatment, mental health programs, and our Knoxville campus.
Cost, coverage & admissions
What insurance verification can—and cannot—tell you
A benefits check can clarify plan details and known requirements. It does not guarantee payment, authorization, a specific level of care, or admission.
Benefits vary by plan
Two policies from the same insurer can have different deductibles, networks, authorizations, and substance use or mental health benefits.
Clinical need still matters
Coverage decisions often depend on medical necessity and the recommended level of care, not only whether a provider appears in a directory.
Ask about every cost category
Request an explanation of deductible, coinsurance, copay, out-of-pocket maximum, network status, and any known authorization requirements.
Get plan-specific information before deciding
Benefits vary by plan. Verification is not a guarantee of payment, authorization, clinical eligibility, or admission.
Ready to take the first step?
Wherever you're starting from, admissions can usually happen same-day. One call starts everything.
Common Questions
Frequently Asked Questions
Don't see your question here? Our admissions team is available around the clock — every call is free and confidential.
Call 24/7: 866-806-1027New Hope works with a range of commercial and military plans. Participation and benefits can change, so the admissions team verifies the specific policy rather than relying on a general carrier list.
You will generally need the member name, date of birth, insurer, member ID, and a way for admissions to contact you about the results.
No. Verification summarizes information available from the insurer at that time. Final payment depends on eligibility, authorization, medical necessity, claims processing, and plan terms.
Some plans include out-of-network benefits and others do not. Admissions can check network status and explain the information provided by your insurer.
Admissions can discuss known financial options and whether another clinically appropriate level of care is available. Treatment fit should not be changed solely to match a benefit without clinical review.