Share the policy details
Provide the member information and insurance identifiers needed for the admissions team to contact the insurer.
Insurance Verification
Verify your insurance benefits
Find out what your plan covers for mental health and addiction treatment in Knoxville — confidentially, with no obligation.
How it works
1
Submit your details
Share your insurance provider and contact info using the secure form.
2
We verify benefits
Our admissions team confirms coverage, deductibles, and out-of-pocket costs with your insurer.
3
We call you back
A coordinator explains exactly what your plan covers — no obligation and no pressure.
- Verification is 100% free and confidential
- No obligation to enroll in treatment
- Most major PPO and HMO plans accepted
- Plain-language explanation of your benefits
Prefer to talk now? Call 866-806-1027
Insurance verification form
By submitting, you agree to receive calls, texts, or emails for the provided channel. Rates may apply.
Common verifications
Plans we commonly verify
Admissions routinely checks commercial and military policies such as Aetna, Blue Cross Blue Shield, Cigna, Ambetter, Tricare, UMR, United Healthcare, Optum, Oscar, and others listed below. Participation and benefits still vary by plan year — verification is not a guarantee of payment, network status, or admission.
Cost, coverage & admissions
Know what happens after you submit
Verification is a confidential first step. It helps organize a conversation about benefits, treatment fit, and known financial responsibilities without obligating you to enroll.
Review benefits and requirements
Admissions checks available information about network status, deductible, coinsurance, authorization, and covered levels of care.
Discuss options with a person
A coordinator explains the findings, answers questions, and outlines appropriate next steps. You are not required to enroll.
Get plan-specific information before deciding
Benefits vary by plan. Verification is not a guarantee of payment, authorization, clinical eligibility, or admission.
Questions about coverage?
Admissions can walk you through benefits on the phone — often in minutes. No pressure, no obligation.
Common Questions
Frequently Asked Questions
Don't see your question here? Our admissions team is available around the clock — every call is free and confidential.
Call 24/7: 866-806-1027New Hope does not charge for the benefits check. Information is used to respond to your treatment and coverage inquiry in accordance with the site's privacy practices.
Have the member name, date of birth, insurance company, member ID, and contact information available. A photo of the insurance card may also help.
Timing depends on the insurer and the information available. Admissions follows up after reviewing the policy rather than promising a specific turnaround time.
No. Verification is not a guarantee of payment, authorization, clinical eligibility, or admission. Final decisions depend on plan terms and a clinical assessment.
No. The purpose is to give you clearer information so you can discuss options and decide what is appropriate.