Website Privacy Policy

This policy explains what information New Hope Healthcare Institute collects through newhopehealthtn.com and how we use it.

Health information you share with us as a patient is also protected by our Notice of Privacy Practices, which controls wherever it gives you stronger protection.

• Information you type into our forms, such as your name, phone, email, date of birth, insurance provider, member ID, and message.
• Details of calls and texts you make to our admissions lines, as described below.
• Device and usage information collected by the tools listed below, only when they run.

We use form information to answer your inquiry, check your insurance benefits, and contact you about treatment.

Form submissions are delivered to our admissions team by email through our service providers, Resend and CallRail, which handle them for us under contract.

We don't share the details you enter in our forms, including health, insurance, or contact details, with advertisers.

When you allow Advertising, the Google Ads tag only records that a form was sent, with a fixed conversion value. It receives no names, phone numbers, emails, or other form answers.

We do not use the Meta Pixel, Microsoft Clarity, or other advertising or session-recording tools.

You can change your cookie choices at any time with the Cookie Settings link in the footer of every page.

If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of targeted advertising and of any sale or sharing of your information.

With that signal on, the Google Ads tag does not load in your browser, even if you choose Accept All.

We do not sell personal information, and we do not respond to other Do Not Track signals.

Depending on where you live, state law may give you the right to access, correct, or delete the personal information we hold about you.

You may also have the right to opt out of targeted advertising, and we honor Global Privacy Control as that request.

To make a request, contact our privacy contact below, and we will not treat you differently for using these rights.

When you call us, CallRail may show a different phone number and record your phone number, the time, the call length, and the ad or page that led to the call.

Calls may be recorded and transcribed for quality, training, and to help you with admissions.

Recordings are kept confidential and are handled under our Notice of Privacy Practices.

Our text messaging terms, including how to stop messages, are in our Terms of Use.

We keep inquiry information for 7 years, unless the law requires us to keep it longer.

We use administrative, technical, and physical safeguards to protect the information you share with us.

This website is not directed to children under 13, and parents or guardians should contact us about our teen program.

If we change this policy, we will post the new version on this page and update the date at the top.

Questions about this policy or a privacy request can go to our privacy contact: